{"game_intel_data":{},"featured_reviews":[{"content":"Wow what a absolute Amazing Bunch of People from Stephanie to Simon to Ross and I think Paige, Brook and anyone else I did not name and spoke to I think including you Chloe and anyone I forgot but I tell anyone that I am 44 years of age and have over 25 years driving experience and have experienced many insurance companies in my time but last Christmas of 2024 December I was gifted from God to be part of this Super Friendly Super Professional and Super Respectful and Actually have a sympathetic touch as well as being 100% professional and I Mr Taj Salute all of you Guy’s and Your Team of everyone you use and I had a little problem with Enterprise Car Rental in Redditch but I’m sure it was only Callum The Assistant Manager who was causing me hiccup’s as for the rest of the Enterprise team in Redditch including Danni or Danny either way she was Amazing also Toby & Josh were so cool but unfortunately Callum the assistant manager let me and his team down but coming back to HastingsDirect I think I will be a Loyal Customer Until I live by the will of God as nothing better Thank you Everyone @ Hastings Direct Thank you 😍🥰👌","version":"4.27.0","date":"2025-01-07T00:00:00Z","rating":5,"app_id":1295066030,"username":"AsifTajF7/11973","title":"Thank Everyone @ HastingsDirect","country":"GB","tags":["performance_and_bugs"],"review_id":12155752669},{"content":"You keep saying update details, I have 3 or 5 times. Tried ringing no option to speak to a general query. I have changed my email then you send to old one. I get 1 thing on correct email then another on old email which is impossible to access . It's probably some security setting but if app says 1 thing, 2 emails say other things & you don't answer phone how can you keep saying it's easier to use app. I know what I'm doing but your app is slow & seems to say something different every time. I think it's done then realise you haven't done it. On going issue it's just confusing & not user friendly at all. Still shows an on going issue with a claim even though it was sorted. Different people keep emailing so no consistency to know what on earth is going on. 1 solicitor in your dept says one thing & all information supplied but I can't go back & check as it has been going on so long & your on line doesn't work most of the time either. I know I owe money & saying we'll collect later but you can ring is just confusing. I haven't cancelled anything. Because I don't know what date you're collecting money as a customer you can't follow when things are due out. I will try ringing yet again but don't hold out any hope as no one answers","version":"5.2.0","date":"2025-08-04T00:00:00Z","rating":2,"app_id":1295066030,"username":"identify haha","title":"App keeps freezing","country":"GB","tags":["performance_and_bugs","customer_support","security"],"review_id":12974314303},{"content":"So far I do not feel welcomed and valued as a customer. I took out a policy and in under one week I was contacted by the company questioning my behaviour when taking out a policy! They wasn’t asking for my accounts but demanded I do what they require in a very assertive manor to PROVE the policy I took out all tallies up! Again, I feel like I was intimidated, harassed and very taken aback by how a genuine customer would be treated. So far I have done what they require and once I have validation of the evidence I have had to submit to show nothing during the process was done out of manor then I will be putting a formal complaint in to senior management or the CEO. It is disgusting behaviour to be treated like a liar and my integrity. Please be careful if you decide to take out any policy with this company! I was told if I did not comply with their requests then they will cancel my policy in under 7 days and charge me for this… even though I am happy with the policy and do not wish to cancel! I have stood my ground assuring them I will not be paying a penny in cancellation fees as it is them who is cancelling my policy and not me due to everything being correct! Again, they refused to listen and again I was subjected to forceful intimidation of them assuring their authority that I would be liable for cancellation fees and changes to my policy! Disgusting behaviour and will not be tolerated!","version":"4.11.0","date":"2023-11-11T00:00:00Z","rating":1,"app_id":1295066030,"username":"Rob kty","title":"Persecution","country":"GB","tags":["monetization"],"review_id":10575392718}],"related_apps":[{"app_id":972986352,"app_view_url":"/ios/gb/compare-the-market-limited/app/compare-the-market-meerkat/972986352/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/e3/4d/10/e34d107e-3365-dda0-c87e-2850d7816ca6/AppIcon-0-0-1x_U007epad-0-1-0-85-220.png/150x150bb.jpg","name":"Compare the Market: Meerkat","os":"ios","price":{"currency":"GBP","value":0,"string_value":"£0.00","subunit_to_unit":100},"publisher_id":1790887630,"publisher_name":"Compare the market 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You’ll find your policy details and insurance documents as well as contact numbers and claims tips all stored safely and securely in the app to access whenever and wherever you need them.
So, whether you want to manage your policy, need help if you’ve broken down or have to make a claim you can get the help you need, quickly.
MANAGE YOUR POLICY:
- One-click links to important information for your Hastings Direct, Premier, Essentials and YouDrive polices – quick access to your policy number, what you’re covered for, excesses and renewal date*
- Something changed? Update your car, address or add a new driver in a few easy steps*
- Need more information and hate rummaging through paperwork? Keep all your key documents in one place that’s accessible 24/7*
- View your car, home, van and bike policies all in one place
- Constantly forgetting passwords? Switch to Touch ID / Face ID or a 6-digit pin
- Stay safe - Customise security features and read our privacy policy
BREAKDOWN ASSISTANCE:
- Get help when you need it most – Hit ‘click to call’ and you’ll connect directly to your breakdown provider
CLAIMS:
- Need to make a claim? Use the app to register a claim
- Got a query about an existing claim? Our app will help you find the answer
- Get in touch directly - Send important information to us via email
We’re working hard to release lots of exciting new functions to help make your life that little bit easier, so make sure you keep your app updated. If you’ve got any suggestions on how we can improve the app or if you require technical support, please email mobileappsupport@hastingsdirect.com.
Disclaimer
Minimum Hastings Direct app requirements:
- iOS 12.0 or newer
- Phone must not previously or currently be jailbroken**
*Customers with policies beginning with ‘H’ are automatically redirected to our mobile website to view or change their policy
**allowing root access to files which remove all restrictions from the phone
Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492).","app_summary":"'Hastings Direct Insurance', published by a United Kingdom-based company. The app was last updated on 18 June 2026. Released in United Kingdom on 06 August 2018. 'Hastings Direct Insurance' belongs to the 'Finance' category maintaining a content rating of '16+'. In United Kingdom, 'Hastings Direct Insurance' ranked 7th on the 'Top Free iPhone Apps' chart in the 'Finance' category. Last month's estimates were 100k downloads. The app is available in United Kingdom and being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"Manage your car insurance 24/7","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"EN","support_url":"https://www.hastingsdirect.com/contact-us/","top_countries":["GB"],"valid_countries":["GB"],"available_countries":["GB"],"pre_order_countries":[],"website_url":"https://www.hastingsdirect.com/","app_id":1295066030,"app_view_url":"/ios/gb/hastings-direct-limited/app/hastings-direct-insurance/1295066030/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/9c/fa/a3/9cfaa30f-dc7d-4925-1fc0-5c9c33c15cfc/AppIcon-1x_U007emarketing-0-6-0-85-220-0.jpeg/150x150bb.jpg","name":"Hastings Direct Insurance","os":"ios","price":{"currency":"GBP","value":0,"string_value":"£0.00","subunit_to_unit":100},"publisher_id":1295066029,"publisher_name":"Hastings Direct Limited","publisher_profile_url":"/publisher/ios/1295066029","rating":4.668255967007755,"rating_breakdown":[11135,2048,5590,19543,207075],"rating_count":245391,"country_release_date":1533513600000,"current_version":"6.6.0","file_size":146031616,"first_released_in":["GB"],"minimum_os_version":"16.0","publisher_country":"United Kingdom","recent_release_date":1781740800000,"release_date":1533564261000,"release_status":"REGIONAL_RELEASE","supported_languages":["EN"],"worldwide_release_date":null,"store_removal_date":null,"cohort_id":null,"worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":100000},"category_rankings":{"app_id":1295066030,"country":"GB","ipad":{"top_free":null,"top_grossing":null,"top_paid":null},"iphone":{"top_free":{"all_categories":126,"primary_categories":[{"6015":9}],"sub_categories":[]},"top_grossing":null,"top_paid":null}}}