{"game_intel_data":{},"featured_reviews":[{"content":"I’m seriously starting to hate ordering from you guys .. it takes for ever for the order to come and it takes forever for someone to answer .. last week 390 LE were deducted from my account without placing the order and till now it’s not refunded back.. there’s no other way of reaching you and it’s very frustrating.. I used to depend on you in any order but now I would like an official complaint for lack of proper customer service and I’m going to give a review on social media about my continuous bad experiences.. you only respond after 20-30 minutes.. you give absolutely no solutions you only state what’s happening and I have to accept as it is.. you used to be my favorite but now I feel pressure and worry ordering from you.. you only seem to care and provide good service when it’s a celebrity or influencer but anyone else is not treated right and that’s just shameful","version":"","date":"2024-08-01T00:00:00Z","rating":1,"app_id":1288436997,"username":"wessamlisatim","title":"Horribly customer support","country":"EG","tags":["service","performance_and_bugs"],"review_id":11559533176},{"content":"I wanted to express my appreciation for your app, as I have been using it extensively and find it very useful. However, I am writing to address an issue I recently encountered with one of my orders from Halwani for an application product.\n\nUnfortunately, the product I received did not have an expiry date and upon consuming, I realized it was of poor quality. Hence, I had to throw it away in the trash. To make matters worse, I suffered from food poisoning as a result of consuming the product. I was very disappointed with this experience and felt the need to bring it to your attention.\n\nFurthermore, I have to express my dissatisfaction with the way this matter was handled. The handling of my complaint was less than satisfactory, and I think more attention should have been given to the seriousness of the situation. I would have expected a more proactive and sympathetic response, given the health effects I experienced.\n\nPlease take this matter seriously and investigate the incident thoroughly. It is crucial to ensure that such events do not recur in the future, as they can severely affect users&#39; trust in your application. In addition, I would appreciate a proper solution to compensate for the inconvenience and health concerns you experienced.\n\nI have been a loyal user of your app, and I appreciate the services you provide. However, such incidents can greatly affect the overall user experience and tarnish your brand reputation. I hope you will take the necessary steps to address this issue immediately and implement measures to prevent similar incidents from occurring.\n\nThank you for your interest in this matter. I look forward to hearing from you soon and resolving this situation amicably.","version":"","date":"2023-08-08T00:00:00Z","rating":1,"app_id":1288436997,"username":"A.Khalill","title":"Urgent Complaint: Product Quality, Handling, and Request for Investigation and Resolution","country":"EG","tags":["sound_and_music","feature_requests"],"review_id":10234467040},{"content":"Im a new customer, I made an order to arrive at friend’s house for Ramadan Iftaar - i reached out to customer service 30mnts before the order as it was still not prepared. Around 3:40 the order was prepared and out for delivery (I had no contact information) around 3:55 my friend (who I put his number in got a call that got disconnected 3 seconds later) and upon trying to call the delivery back we got no answer for over 15 mnts and when he answered he asked to reorder via the app but the item was sold out (during that time I tried again getting in touch with customer service but had no reply and got a message at 4 that someone tried to teach out and nobody picked &amp; my order was cancelled). 4:11 i got connected to an agent who said they have loads of messages and disappeared for another 12 mnts only to get back to acknowledged my request and that she’d check and come back. She never did and the chat for disconnected 20mnts later.\n\nNow i have no time to order from another place - I guess thats what you get for relying on such poor service.","version":"5.2.1","date":"2025-03-02T00:00:00Z","rating":1,"app_id":1288436997,"username":"MahmoudMmdouh","title":"Poor service and non-existing customer service agents","country":"EG","tags":["service","offline_functionality"],"review_id":12373644063}],"related_apps":[{"app_id":989276051,"app_view_url":"/ios/eg/instashop-ltd/app/nstshwb-twsyl-lbql/989276051/","country":"EG","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/73/b5/1b/73b51b10-873e-5059-071e-d6ca738f3b56/AppIcon-0-0-1x_U007emarketing-0-11-0-sRGB-85-220.png/150x150bb.jpg","name":"إنستاشوب: توصيل البقالة","os":"ios","price":{"currency":"EGP","value":0,"string_value":"ج.م0.00","subunit_to_unit":100},"publisher_id":1063634246,"publisher_name":"InstaShop 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