{"game_intel_data":{},"featured_reviews":[{"content":"This app as been my to go to app for delivery however it’s great and all until you face an issue with your older.. if you do they have a terrible customer support and reply to you only when they feel like it. The quality of a service is really shown when you face with difficulty and smile do got it. The worst one yet.","version":"7.4.4","date":"2025-03-07T00:00:00Z","rating":2,"app_id":1225034537,"username":"SkyisDlimit_","title":"Unless you have an issue","country":"US","tags":["service","accessibility"],"review_id":12392779491},{"content":"First time I ordered groceries the delivery guy went to JVC when my address on the app says Meydan! Then after waiting 8 hours, the app says ‘delivery cancelled’. They credited my account so today I tried to order again and after almost 8 hours, the app shows that the delivery guy is at my location. I waited but no delievry. When I contacted customer support chat, they gave me the delivery guys number and when I called him he said he got to my location but realized he forgot one of the bags so he returned to the warehouse to get it. Another 30min later, he arrives and when I tell him to leave the bags outside the door, he tells me ‘no ma’am please come to the door because there’s items missing’. So I go to the door and he tells me he forgot 2 items. This is a joke. I told him to either bring all items or take everything back. So he took everything back. So I contacted customer support chat and explained everything and told them I don’t want to be credited on this app, I want my refund, they completely stopped replying. I keep messaging them, and the ticket shows it’s still open and they are reading my messages but completely stopped replying. A complete joke of customer service. They don’t even have a number to call to speak to them. Never ever using this app again. I’ll stick to Noon and Talabat.","version":"","date":"2024-09-14T00:00:00Z","rating":1,"app_id":1225034537,"username":"daysha424","title":"Never use this app!","country":"US","tags":["service","localization","performance_and_bugs"],"review_id":11724282789},{"content":"Very slow and lags a lot It doesn’t crash but it keeps loading for ever and I restart it by myself, to start loading for ever again!!! Why trying to populate an app with discounts and services and can’t handle 1/3rd of the customers ? Also customer support is a joke 🤡 I made an order and had to wait over 11 minutes for the restaurant to accept it, when I asked the customer support to cancel it within the first five minutes they asked to hold on while they call the restaurant and confirm it, they asked for 2 minutes, then another 2 minutes and another two minutes until the order was accepted, I requested a cancellation and refund but they refused to do anything, I asked for the supervisor they refused to let me talk to, I tried calling them but there’s no phone number, only chat support with clowns 🤡🤡. Second time I tried this app, I made a delivery order, they changed it to pick up, I messaged the support team about the issue they said sorry we can’t change it, I ask for cancellation they said no way the order will be ready soon, I rated this application based on the troubles caused by their greediness and the App Store doesn’t doesn’t share my rating. I dare you to do this with any order paid by cash on delivery.","version":"","date":"2023-10-21T00:00:00Z","rating":1,"app_id":1225034537,"username":"Mehmet_Orhan","title":"Very slow","country":"US","tags":["performance_and_bugs","service","offline_functionality","monetization"],"review_id":10500649152}],"related_apps":[{"app_id":1498929827,"app_view_url":"/ios/us/kuwait-food-co-americana/app/kfc-uae-order-food-online/1498929827/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/17/a9/91/17a99165-699a-d171-4979-67f497925b6d/AppIcon_UAE-0-0-1x_U007emarketing-0-8-0-sRGB-85-220.png/150x150bb.jpg","name":"KFC UAE - Order Food Online","os":"ios","price":{"currency":"USD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":1147167880,"publisher_name":"Kuwait Food 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Join Smiles and start saving.<br><br><br>About Smiles<br><br>Smiles is e&'s full-service lifestyle SuperApp and one of the largest one-stop shops for the everyday needs of UAE residents and visitors. With 6,500 participating brands and over 15,000 partner outlets in the UAE, Smiles offers deals and rewards on food and grocery deliveries, home services booking, e& services as well as dining, shopping, entertainment, wellness and travel benefits, making it a premier lifestyle SuperApp.<br><br>Earn and redeem Smiles points on all transactions on food, grocery, home services, shopping, travel & more.<br><br>Looking for delicious food delivered to your doorstep? We've got you covered! Browse through our extensive selection of 12,000 plus restaurants to order your favorite dishes. <br><br>Need to stock up on groceries? Smiles has got you covered there too! Order your grocery essentials on Smiles Market and 600+ more retailers.<br><br>Need help around the house? From home cleaning, handyman, salon and spa services to laundry and carwash, we have over 35 home services to help you tackle your to-do list.<br><br>Join the unlimited loop of savings with Smiles Unlimited. Get free delivery on food & grocery order, zero service fee on home services booking and unlimited Buy 1 Get 1 Free deals.<br><br>Download the Smiles app now and start savings journey. <br><br>الإمارات متاحة لأي مستخدم للهواتف المحمولة في الإمارات العربية المتحدة. انضم إلى Smiles وابدأ في التوفير.<br><br> <br>نبذة عن تطبيق Smiles<br><br><br>هو تطبيق e& اتصالات والمزيد المتكامل لنمط الحياة المتكامل وأحد أكبر المتاجر الشاملة لتلبية الاحتياجات اليومية لسكان دولة الإمارات وزوارها. مع مشاركة 6,500 علامة تجارية وأكثر من 15,000 منفذ شريك في دولة الإمارات، يقدم تطبيق Smiles عروض ومكافآت على توصيل الأكل والبقالة وحجز الخدمات المنزلية وخدمات إتصالات والمزيد، بالإضافة إلى مزايا إستلام الوجبات بنفسك والتسوق والترفيه والعافية والسفر، مما يجعله تطبيقًا متميزًا لنمط الحياة العصرية.<br> <br><br>اكسب واستبدل نقاط Smiles على جميع المعاملات على الأكل والبقالة والخدمات المنزلية والتسوق والسفر والمزيد.<br> <br><br>هل تبحث عن طعام لذيذ يتم توصيله إلى باب منزلك؟ تصفح مجموعتنا الواسعة التي تضم أكثر من 12000 مطعم لطلب وجباتك المفضلة.<br> <br><br>هل تحتاج إلى تخزين البقالة؟ وفرنا لك كل ما تحتاجه! اطلب مستلزمات البقالة من ماركت Smiles  وأكثر من 600 متجر آخر.<br> <br><br>هل تحتاج إلى مساعدة في أعمال المنزل؟ لدينا أكثر من 35 خدمة منزلية لمساعدتك في التعامل مع قائمة مهامك، بدءاً من خدمات التنظيف المنزلي والصيانة وخدمات الصالون وسبا إلى الغسيل وغسيل السيارات.<br> <br><br>انضم إلى حلقة من التوفير بلا حدود مع Smiles Unlimited. احصل على توصيل مجاني على طلبات الأكل والبقالة، وبدون رسوم خدمة على حجز الخدمات المنزلية وعروض اشترِ 1 واحصل على 1 مجاناً بلا حدود.<br> <br><br>قم بتحميل تطبيق Smiles الآن وابدأ رحلة التوفير.","app_summary":"'Smiles: Food Grocery Lifestyle', published by a United Arab Emirates-based company. The app was last updated on 23 April 2026. Released in US on 27 April 2017 and globally on 27 April 2017. 'Smiles: Food Grocery Lifestyle' belongs to the 'Food & Drink' category maintaining a content rating of '4+'. Last month's estimates were 50k downloads. The app is available in United Arab Emirates, India, and Philippines and being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"Food, Grocery, Home services","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"EN","support_url":"https://www.etisalat.ae/en/c/mobile/smiles.jsp","top_countries":["AE","IN","PH"],"valid_countries":["AE","AO","AR","AT","AU","AZ","BE","BF","BG","BH","BJ","BO","BR","BY","CA","CG","CH","CI","CL","CM","CN","CO","CR","CY","CZ","DE","DK","DO","DZ","EC","EE","EG","ES","FI","FR","GB","GE","GH","GR","GT","HK","HR","HU","ID","IE","IL","IN","IQ","IT","JO","JP","KE","KH","KR","KW","KZ","LA","LB","LK","LT","LU","LV","LY","MA","ML","MM","MO","MT","MX","MY","MZ","NG","NI","NL","NO","NZ","OM","PA","PE","PH","PK","PL","PT","PY","QA","RO","RS","RU","SA","SE","SG","SI","SK","SN","SV","TH","TN","TR","TW","TZ","UA","UG","US","UY","UZ","VE","VN","YE","ZA","ZM","ZW"],"available_countries":["GB","US","AU","CA","CN","FR","DE","IT","JP","KR","RU","DZ","AO","AR","AT","AZ","BB","BY","BE","BM","BR","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","IL","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PE","PH","PL","PT","QA","RO","SA","SG","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","UA","AE","UY","UZ","VE","VN","BO","EE","LV","NI","PY","KH","AF","GE","IQ","LY","MA","MZ","MM","YE","BH","CY","MT","RS","BJ","BF","CM","CG","CI","JO","LA","ML","SN","TZ","UG","ZM","ZW"],"pre_order_countries":[],"website_url":"https://www.etisalat.ae/en/c/mobile/smiles.jsp","app_id":1225034537,"app_view_url":"/ios/us/emirates-telecommunications-corporation/app/smiles-food-grocery-lifestyle/1225034537/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/fd/67/89/fd6789f8-594a-e992-4351-34e53742e5db/AppIcon-0-0-1x_U007ephone-0-1-0-0-85-220.png/150x150bb.jpg","name":"Smiles: Food Grocery Lifestyle","os":"ios","price":{"currency":"USD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":487285094,"publisher_name":"Emirates Telecommunications Corporation","publisher_profile_url":"/publisher/ios/487285094","rating":4.592435863528167,"rating_breakdown":[567,137,469,1006,9164],"rating_count":11343,"country_release_date":1493280782000,"current_version":"7.8.0","file_size":268678144,"first_released_in":["GB","US","AU","CA","CN","FR","DE","IT","JP","KR","RU","DZ","AO","AR","AT","AZ","BB","BY","BE","BM","BR","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","IL","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PE","PH","PL","PT","QA","RO","SA","SG","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","UA","AE","UY","UZ","VE","VN","BO","EE","LV","NI","PY","KH","MZ","YE","BH","CY","MT","BJ","BF","CG","JO","LA","ML","SN","TZ","UG","ZW"],"minimum_os_version":"15.0","publisher_country":"United Arab Emirates","recent_release_date":1776902400000,"release_date":1493280782000,"release_status":"WORLDWIDE_RELEASE","supported_languages":["EN"],"worldwide_release_date":1493251200000,"store_removal_date":null,"cohort_id":"cohort_67b61fa2d59d3a38a8439ee2","worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":50000},"category_rankings":{"app_id":1225034537,"country":"US","ipad":{"top_free":null,"top_grossing":null,"top_paid":null},"iphone":{"top_free":null,"top_grossing":null,"top_paid":null}}}