{"game_intel_data":{},"featured_reviews":[{"content":"I made a deposit a few weeks ago and it went through without a problem today I made a deposit and it shows an error but it took the money out of my bank account I try to do a chat and it’s taking a long time for a response so I’m trying to figure out where is my money how can I go about retrieving it or did it go to my grandson‘s account this is very inconvenient and I’m not understanding it I guess I’ll just take my chances and Mail have my money order from now on","version":"2.26.9","date":"2022-06-09T00:00:00Z","rating":2,"app_id":1208184546,"username":"tippytpe","title":"Error","country":"US","tags":["performance_and_bugs","social_and_community"],"review_id":8757603737},{"content":"7/9/24…. I used this app and website few weeks ago with no problem. Now last week and yesterday each  time I get error on the payments.  It does NOT deposit the money in my sons account BUT it deducts money from my bank causing temp holds for up to 4 days…  I’ve tried calling in to do a payment, the actual website  from a PC and the app from my phone and still errors. The company fails to acknowledge they have a processing problem on THEIR  end..\nI’ve chatted by chat and talked to them  by phone and NO HELP. Like the staff is very under trained. All they keep saying is it’s a problem with my bank.. I  have 3  different bank accounts, 3 debit cards and ALL cards had error processing issues.  One representative  told me to get a prepaid CC and use instead. Okay, took her advice, went to Amscot and got a prepaid card. Still a error but the amount I tried using is still a hold on that prepaid card too. I called back and explained to another agent that this is four cards total given errors that may be there’s a problem on their end processing payments. Again, they want to argue and say it’s my bank. OK three actual bank accounts and one prepaid debit card. I’ll get  error problems. \nThe agents are very unskilled and no help and I took the advice and contacted my bank, and my bank said there is no problem on their end and there is no blocks on my account to prevent the transaction..  It’s very clear  They themselves have a payment processing error on their end and they don’t want to acknowledge it to fix it. It’s much easier to blame the customers banks…  I believe it’s the access corrections themselves has a bug in the system that is not processing payments and again they want to not knowledge it’s an issue on their end.","version":"","date":"2024-07-09T00:00:00Z","rating":1,"app_id":1208184546,"username":"ronna88","title":"Error payment processing","country":"US","tags":["performance_and_bugs","cross_platform_consistency"],"review_id":11472737458},{"content":"This is app is horrible I have been using it since the day it came out and now all of a sudden you can’t add funds to your inmates accounts. I’ve used cards with tens of thousands of dollars on them,credit cards with plenty of money one time I used 6 different cards all with more then the tiny 60$ I was trying to put on and every time it’s a error message. I’m sick of it. And sometimes it will even put your money on hold until it gets refunded do y’all not understand not every one has enough money to have their money on hold!!! They could be using some of the little bit they have left to help their loved one and you guys take it and take days to give it back. Now inmates are going weeks without canteen because people don’t know you can call and do it. You need to put out an email or a warning at the top of the page saying your app isn’t working correctly right now and not to add funds over the app. Hope the people that are doing this never go to prison or have a love one go and have to deal with what they are doing to us.","version":"2.26.9","date":"2022-03-29T00:00:00Z","rating":1,"app_id":1208184546,"username":"thisiswrong141516","title":"Hasn’t worked for months","country":"US","tags":["performance_and_bugs","feature_requests","payment","monetization"],"review_id":8507845201}],"related_apps":[{"app_id":584959322,"app_view_url":"/ios/us/jpay-llc/app/jpay/584959322/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/95/2b/e5/952be5bc-3203-231d-d9d8-2f30232b1e7d/AppIcon-0-0-1x_U007emarketing-0-6-0-85-220.png/150x150bb.jpg","name":"JPay","os":"ios","price":{"currency":"USD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":584959325,"publisher_name":"JPay 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