{"game_intel_data":{},"featured_reviews":[{"content":"There’s literally no access to my business line of credit whatsoever via the app. Sadly it’s annoying enough to switch banks over, since the phone rep can’t even recognize me as a secure owner of the account half the time, or even if they can the whole process of getting an advance or paying down the line of credit over the phone easily takes upwards of 20 minutes.\n\nI’ve been to the branch over this one too many times, and even at the branch no one seems to have access to my line of credit without digging around. It always takes at least 10 minutes at the branch just to find out what my balance is on the line of credit. This bank is simply behind the times and needs to get its act together. Without any redeeming value, there’s simply no reason to stay.","version":"","date":"2022-10-26T00:00:00Z","rating":2,"app_id":1140839247,"username":"namaan73","title":"No Access to Business Line of Credit","country":"US","tags":["feature_requests"],"review_id":9222148816},{"content":"Like many, I have and use multiple apps on my cell phone. Indeed, apps are nearly a necessity for modern day life. I can say, compared to the many other apps I use, the Santander Business Banking app is the poorest app I own/use. It is anyone’s guess if it will work. In essence, the app does not open. That is, the app never cycles to the login screen. For my business I need the app to work every time. Worse still there is no meaningful/available customer support to cause the bank to fix what is undoubtedly a problem for many of their customers. Hoping this review gets to someone who is able to fix the problem. If it isn’t fixed soon, I will be changing my bank for my business.","version":"","date":"2022-08-21T00:00:00Z","rating":1,"app_id":1140839247,"username":"Wanderer17042","title":"App is often not functioning! Beware!!","country":"US","tags":["performance_and_bugs","service","login"],"review_id":9002163653},{"content":"This app is so poorly designed. The check deposit which is why I mainly use it - most of the times cannot recognize the check, cannot recognize the amount, then has a clunky way of going through the rest of the screens to deposit the check. You never know if the check has actually been deposited even if it says it has - you have to exit the deposit screen and go back to the account to see - and if you have more than one check forget about it. The account screen does not show you the image of the check so if you have multiple checks for the same amount you have no way of knowing which one was successful. Try again and it will tell you a dupe was detected for all - except it doesn’t show the dupe because NOT ALL WERE DEPOSITED SUCCESSFULLY. they obviously don’t care about customer feedback either as there is no way to leave it in the app. I have to resort to a review here.\nThinking of changing banks to BOA - hate them as a bank but Atleast their app is ok.","version":"","date":"2020-07-29T00:00:00Z","rating":1,"app_id":1140839247,"username":"Samjoyma","title":"Seriously bad app","country":"US","tags":[],"review_id":6256492442}],"related_apps":[{"app_id":388082488,"app_view_url":"/ios/us/citizens-bank-n-a/app/citizens-bank-mobile-banking/388082488/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/08/8c/57/088c573c-77ca-e322-357b-a7ba20baccb1/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/150x150bb.jpg","name":"Citizens Bank Mobile 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You can use the app to check real-time balances, make transfers between your accounts, pay bills, and deposit checks. <br><br>The app is free to Santander Bank customers in the United States with a Business Online & Mobile Banking account.<br><br>Business banking is better than ever with these enhanced app features:<br><br>Account Management<br>•\tLog in to the app using your Online Organization ID, User ID, and Password.<br>•\tForgot your Password? No problem: Reset with the app.<br>•\tCheck real-time balances without logging in with the Quick Balance feature.<br>•\tMake transfers between your business and personal accounts. Restrictions apply. Please see the Digital Banking Agreement for Business Online and Mobile Banking for details.<br>•\tView recent activity on your business accounts and monthly statements.<br>•\tManage Paperless settings and modify payees.<br><br>Stay Secure<br>•\tWith Touch ID® or Face ID®, log in with just your fingerprint or facial recognition. If you share your device with others, please note that any fingerprints stored on your device may be used to log in to Santander Business Mobile Banking and access your account.<br><br>Deposit Checks<br>•\tDeposit checks in a snap, with simplified check deposit flow, camera enhancements, and step-by-step instructions. Mobile deposits are subject to limits and other restrictions. Please see the Digital Banking Agreement for Business Online and Mobile Banking for details.<br><br>Pay Bills<br>•\tSchedule and authorize payments.<br>•\tPay eBills.<br><br>Contact Us<br>•\tContact Santander Customer Service with one-touch calling.<br>•\tGet directions to the nearest Santander branch or ATM.<br><br>To use the Business Banking app, you’ll need to enroll first by contacting Santander. Message and data rates may apply.<br><br>iPhone, iPad, Touch ID, and Face ID are registered trademarks of Apple Inc. <br>Santander Bank N.A., Member FDIC<br>©2022 Santander Bank, N.A. 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