{"game_intel_data":{},"featured_reviews":[{"content":"hello, i am a Monese costumer for more then 5 years, my ID expired, and they frozen my account until i provide new documents, which seemed fair enough, until I did send my new documentation with photos of new id as they requested, and now i’ve been waiting for more then 3 weeks for then to verify me. I can’t open the app and put the new photos, so they said to email them, which i did , and then 3 weeks later still haven’t got a reply, no acces to account, after i sent more then 20 emails, explaining that i have money in my account, wages that i relied on to pay rent, as this is my only account atm, as it always seemd the best option at that moment. unfortunately as they haven’t replied, and my money is still frozen i have lost my flat, bcs i couldn’t get the money out to pay my rent, my credit score now is affected and even after stating the urgency of the fact that i need urgent help relating the fact that i’m about to lose my house because of the money i have blocked in the account, they still won’t reply, and i have no way of getting in contact with anyone there. their number is just a robot answering machine that spins ypu in circles and costumer service doesn’t exist. the odd part is that i have both a euro and a pound account and they frozen them when i tried to open the ron one, which is odd on of itself. please if costumer service sees this message they will be kind enough to respond and help me. i am basically living on the streets now because of monese.","version":"8.3.0","date":"2022-10-15T00:00:00Z","rating":1,"app_id":1102793407,"username":"alexioangman","title":"costumer for 5 years and this is how i get treated","country":"GB","tags":["monetization","performance_and_bugs"],"review_id":9186890837},{"content":"I opened this account for the purpose of bringing all my spendings to one single account so that I can have my plan at the end of the month. I used it for just 3 days and the fourth day, I transferred money from my own personal bank at other bank just to make sure all my spending is in one account before sending to my recipient. Security flagged the transfer and representatives were meant to review and approve the transfer. I contacted them via chat because they have no phone whatsoever. I was reputed not long and I was told the compliance team are working on it. They truly reached out to me by asking for my payslips and so which I returned to them. For a week, the money has been on hold and each time I reach out, they Al end by saying customer compliance team is in charge. I don’t care who’s in charge. If I cannot reach out to the team I charge, how then am I in charge of my money. How would you explain holding customer’s money which he had transferred from his own bank account for days and all goes like blank. I’m done with the bank. That’s the reason they ain’t topping the list I guess. My money is still not released and they’re in total control. Nothing to do just watch. My advice is better be sure to not need urgent money before you open this bank and fund it because the service to me is unbearable to the uttermost. I hope to get my money soon and delete this app….","version":"8.0.0","date":"2022-09-12T00:00:00Z","rating":1,"app_id":1102793407,"username":"Dennislay","title":"Terrible Security System","country":"GB","tags":["user_data_and_privacy","monetization"],"review_id":9077247903},{"content":"Hi you have sent email but they haven’t respond to me the way this bank operate is very terrible a lot of people are complicating about this matter this most rubbish bank I had this is real bank that why you don’t care about your customer if this was proper bank you will care about customer nobody should make monese it is waste time to have is account service is very poor. Even when you customer service we are on the line and no agent is picking up the call I’m going give bad review as customer this company is so bad and organised stead of gain customer you are losing customer everyday you guy alot bad review everywhere no wonder why you are guys company is so bad. You guys are just blocking people no reason without any permission we complain to customer service they just same thing we are going tell complain team the complain team doesn’t even care if account is blocked or about why are guy are holding our money when the money is not yours. Your company service is slow and the responses one day this company go in bust it sad say you don’t care about our your customers at all as I’m frustrated I can’t get access to my money because you are holding who is going oaky for bill and other bill if I can’t access my money as British citizen I have right get my money back there will be big coming your way if you don’t .","version":"7.29.0","date":"2022-05-14T00:00:00Z","rating":1,"app_id":1102793407,"username":"shaz queen","title":"Poor company","country":"GB","tags":["performance_and_bugs","service","feature_requests"],"review_id":8669696172}],"related_apps":[{"app_id":1052238659,"app_view_url":"/ios/gb/monzo-bank-limited/app/monzo-bank-mobile-banking/1052238659/","country":"GB","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/8b/80/33/8b8033e7-1098-b5d8-a059-488caf519cb6/AppIconProd-0-0-1x_U007ephone-0-1-0-0-sRGB-85-220.png/150x150bb.jpg","name":"Monzo Bank - Mobile 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