{"game_intel_data":{},"featured_reviews":[{"content":"⭐️⭐️⭐️⭐️⭐️\n\nI recently flew with Virgin Airlines and was blown away by the entire experience. From start to finish, everything was seamless, efficient, and stress-free. Their online booking and check-in services were incredibly easy to use, saving time and making the whole process smooth before even stepping into the airport.\n\nThe staff were friendly, professional, and went above and beyond to make the journey comfortable. The seating was spacious with plenty of legroom, the in-flight service was excellent, and the cabin crew made sure everyone was well looked after. The food and refreshments were great, and the entertainment options kept the flight enjoyable.\n\nWhat really stood out was the genuine warmth and attentiveness of the team they created an atmosphere that felt both welcoming and relaxed. Virgin has definitely set the benchmark for customer service in the skies.\n\nI wouldn’t hesitate to recommend Virgin Airlines to anyone looking for a reliable, comfortable, and enjoyable flying experience. I’ll definitely be booking with them again and again and again 😋","version":"2.54.0","date":"2025-09-29T00:00:00Z","rating":5,"app_id":1060472593,"username":"True listnr","title":"My virgin experience","country":"AU","tags":["service","customer_support"],"review_id":13201990429},{"content":"Booked tickets seamlessly, requested seats in economy x payed and all seemed right, had our seat confirmation, so all should be good right? Well…. Went to check in and that’s where it all went wrong. Couldn’t do it online, no worries we get there early and go to the service desk and they apologise as it didn’t seem to charge us for our requested upgrade, so even though we had confirmation we apparently didn’t. Should be able to pay in app? Nope. Staff at Perth very professional and were able to give us our requested seats. Get to Melbourne side coming home however, same problem, go to check in, has our supposed assigned seats but couldn’t check in, wouldn’t allow us to pay for our already requested upgrade, and to make matters worse, my partner and I were unable to sit together. We are both taller so the reason we book bigger seats is both for our and our fellow travellers comfort. So apologies to whoever I got thrown behind, my knees right up in your back is all on virgin not me. Yes we were more than happy to pay extra even though it was virgins fault that our upgrade didn’t go through originally, money was never the issue, but the fact we couldn’t pay later or get any prompts to pay more, then be able to sort in app is extremely sub standard. \nPretty sure it costs the same to get a better experience with qantas without getting shafted when you’re just trying to get home…\nSpare yourselves.","version":"2.38.0","date":"2024-10-14T00:00:00Z","rating":1,"app_id":1060472593,"username":"gadget80","title":"Very poor seat confirmation and check in experience","country":"AU","tags":["performance_and_bugs","feature_requests","monetization"],"review_id":11831340781},{"content":"I was just 25 points away from reaching gold membership status. Unfortunately, my points haven&#39;t been updating after my recent trips. I reached out to customer service, but my call was transferred multiple times, and I ended up spending nearly an hour on the phone with no resolution. The fees for checking bags are too high, and I even had to pay to select a seat. Overall, I can&#39;t seem to find anything positive about this airline. I much prefer flying with Qantas.","version":"2.41.1","date":"2024-12-02T00:00:00Z","rating":1,"app_id":1060472593,"username":"LIJOMON GEORGE","title":"disappointed","country":"AU","tags":["service","monetization"],"review_id":12018803232}],"related_apps":[{"app_id":821234247,"app_view_url":"/ios/au/jetstar-airways-pty-ltd/app/jetstar/821234247/","country":"AU","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/3f/cd/17/3fcd17e6-b3e2-6c3f-95c7-8f390958ec5c/AppIcon-0-0-1x_U007epad-0-1-85-220.png/150x150bb.jpg","name":"Jetstar","os":"ios","price":{"currency":"AUD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":821234250,"publisher_name":"Jetstar Airways Pty 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Check into your flight, view your boarding pass, watch movies, and track your bags all from your phone.<br> <br>Use the Virgin Australia app to:<br>• Search and book trips, Search and book your next holiday or business trip with a few taps.<br><br>• Manage trips with ease, You can select a seat, amend your trip details and check in for domestic flights.<br>• Track whatever you pack, Get updates on the whereabouts of your bags when travelling.<br>• Use Journey Tracker, View flight updates and grab your boarding pass from your lock screen.<br> <br>We're working on so much more to make your next trip with Virgin Australia even more wonderful.<br> <br>Love our app? Leave us a rating on the app store. Any questions or feedback? Reach out using the App feedback form on the More screen.","app_summary":"'Virgin Australia', published by a Australia-based company. The app was last updated on 02 July 2026. Released in Australia on 13 December 2015 and globally on 13 December 2015. 'Virgin Australia' belongs to the 'Travel' category maintaining a content rating of '4+'. In Australia, 'Virgin Australia' ranked 6th on the 'Top Free iPad Apps' chart and 9th on the 'Top Free iPhone Apps' chart in the 'Travel' category. Last month's estimates were 50k downloads. The app is available in Australia, United Kingdom, and US and being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"Book, manage, track on the go","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"EN","support_url":"https://www.virginaustralia.com/au/en/travel-info/on-the-move/virgin-australia-app/","top_countries":["AU","GB","US"],"valid_countries":["AE","AO","AR","AT","AU","AZ","BE","BF","BG","BH","BJ","BO","BR","BY","CA","CG","CH","CI","CL","CM","CN","CO","CR","CY","CZ","DE","DK","DO","DZ","EC","EE","EG","ES","FI","FR","GB","GE","GH","GR","GT","HK","HR","HU","ID","IE","IL","IN","IQ","IT","JO","JP","KE","KH","KR","KW","KZ","LA","LB","LK","LT","LU","LV","LY","MA","ML","MM","MO","MT","MX","MY","MZ","NG","NI","NL","NO","NZ","OM","PA","PE","PH","PK","PL","PT","PY","QA","RO","RS","RU","SA","SE","SG","SI","SK","SN","SV","TH","TN","TR","TW","TZ","UA","UG","US","UY","UZ","VE","VN","YE","ZA","ZM","ZW"],"available_countries":["US","AU","CA","CN","FR","DE","GB","IT","JP","KR","RU","DZ","AO","AR","AT","AZ","BB","BY","BE","BM","BR","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","IL","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PE","PH","PL","PT","QA","RO","SA","SG","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","UA","AE","UY","UZ","VE","VN","BO","EE","LV","NI","PY","KH","AF","GE","IQ","LY","MA","MZ","MM","YE","BH","CY","MT","RS","BJ","BF","CM","CG","CI","JO","LA","ML","SN","TZ","UG","ZM","ZW"],"pre_order_countries":[],"website_url":"https://www.virginaustralia.com/au/en/travel-info/on-the-move/virgin-australia-app/","app_id":1060472593,"app_view_url":"/ios/au/virgin-australia-holdings-pty-limited/app/virgin-australia/1060472593/","country":"AU","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/ea/47/af/ea47af6c-8f51-47e7-7123-450627a7b41e/AppIcon-0-0-1x_U007epad-0-1-0-sRGB-85-220.png/150x150bb.jpg","name":"Virgin Australia","os":"ios","price":{"currency":"AUD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":531032504,"publisher_name":"VIRGIN AUSTRALIA HOLDINGS PTY LIMITED","publisher_profile_url":"/publisher/ios/531032504","rating":4.756877697460746,"rating_breakdown":[2728,700,2073,10388,97412],"rating_count":113301,"country_release_date":1449964800000,"current_version":"2.64.0","file_size":472101888,"first_released_in":["US","AU","CA","CN","FR","DE","GB","IT","JP","KR","RU","DZ","AO","AR","AT","AZ","BB","BY","BE","BM","BR","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","IL","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PE","PH","PL","PT","QA","RO","SA","SG","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","UA","AE","UY","UZ","VE","VN","BO","EE","LV","NI","PY","KH","MZ","YE","BH","CY","MT","BJ","BF","CG","JO","LA","ML","SN","TZ","UG","ZW"],"minimum_os_version":"16.0","publisher_country":"Australia","recent_release_date":1782950400000,"release_date":1449968957000,"release_status":"WORLDWIDE_RELEASE","supported_languages":["EN"],"worldwide_release_date":1449964800000,"store_removal_date":null,"cohort_id":null,"worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":50000},"category_rankings":{"app_id":1060472593,"country":"AU","ipad":{"top_free":{"all_categories":null,"primary_categories":[{"6003":8}],"sub_categories":[]},"top_grossing":null,"top_paid":null},"iphone":{"top_free":{"all_categories":67,"primary_categories":[{"6003":8}],"sub_categories":[]},"top_grossing":null,"top_paid":null}}}