{"game_intel_data":{},"featured_reviews":[{"content":"Was on the chat line for almost 2 hours… Because of course now you can’t even use a phone number to speak to an actual person. Two people on the other end could not figure out why I couldn’t check in for my flight tomorrow. And it showed that frontier owed me $39. And they also had me in the wrong seat in the middle of some people. They don’t have me sitting with my cousin, and I paid for my seat! Long story short, I was the one who figured out the problem and changed my seat to an aisle seat the $39 refund came off and the money part was rectified and I was able to check in on my I’ll seat, ON MY OWN!!!!  I have been a den member since 2014 and advocated for Frontier….well, NO MORE!  SIMPLY AWFUL NOT BEING ABLE TO SPEAK TO SOMEONE ON THE  PHONE. And all of this because the flight that we took to Florida was canceled and we had to change the flight back as well! I also spent over two hours on the chat line yesterday trying to understand why a $50 certificate given to us for compensation for the canceled flight can only be used towards the base fare which of course was only $10! And you cannot save the remaining part of the certificate it must be used at one time. I now believe that frontier airline should be reported to the Better Business Bureau.","version":"1.15.2","date":"2023-01-14T00:00:00Z","rating":1,"app_id":1041410548,"username":"lacey and eric's mp3 players","title":"Absolutely horrific customer service!","country":"US","tags":["performance_and_bugs","social_and_community","monetization"],"review_id":9505022974},{"content":"I had a really bad experience with this airline. It is my first time flying with this airline. I arrived at the airport to check in my bag a hour before my flight to find out that it’s not open. There were a massive amount of people whom we were trying to get checked in. I called customer service only to be told that they are not responsible for checking in at the counter and that I should wait till whenever they staff show up at the counter. This is really bad customer service.\nI was in a connecting flight from SLC-PDX. The plane landed 20 minutes early only to wait inside the plane because the terminal was occupied. We waited more than 40 minutes before the announcement came that we would be changing gate. I was only late for my connecting flight only because I was just sitting on my seat, when I should have been waiting in my gate. I got in, the tall black guy that was at the gate, took my phone to scan my boarding, like where is personal space over here.. also I only had a personal bad, which was my laptop bag. It is really small and you see it clearly that is smaller that the actual size of the person bag requirement. He sent me over to measurements my personal bag when you can see it size very clear. I came back to enter the gate only for him to send me back to rescan my boarding pass. With him taking my phone in a rude way. I was like, you scan my boarding pass already and he replied it does not matter he also did the same thing to one of the elderly man that was behind me.","version":"2.9.1","date":"2024-09-04T00:00:00Z","rating":1,"app_id":1041410548,"username":"Brinawolfgramm","title":"Bad customer service","country":"US","tags":["service","cross_platform_consistency","feature_requests","performance_and_bugs"],"review_id":11686607343},{"content":"This is a terrible airline—possibly the worst among U.S. domestic carriers. They go out of their way to charge for absolutely everything.\n\t1.\tAt the gate, passengers are often asked one by one to put their bags into the size checker, and if it’s even slightly oversized, you’ll be charged immediately—this happens frequently, even when the line is long. If you’ve prepared a small personal bag for items you need on board, they’ll still count it as an extra carry-on.\n\t2.\tThe system deliberately separates two people who book together but don’t pay extra for seat selection. I have flown with this airline three times, and each time my companion and I were seated apart. The most extreme case was being assigned 15B and 28C—even though we didn’t book late. I’ve also seen many couples placed in seats A and C in the same row (with me in seat B). When I asked them, they told me they booked earlier than I did, which shows that even with available seats, the system still prioritizes splitting them up. I see this as an insult to consumers.\n\t3.\tThe cabin crew keep interrupting you to ask, “Would you like to buy anything?” In a place where even water costs money, fine—I won’t buy—but can’t I at least have the right not to be disturbed?\n\t4.\tMost of the staff have a bad attitude, as if they’re just going through the motions. They never say “please” or “thank you,” and their tone is almost always commanding.","version":"3.1.3","date":"2025-08-16T00:00:00Z","rating":1,"app_id":1041410548,"username":"Rowen00374","title":"I'd rather select Spirit next time","country":"US","tags":["pricing","customer_support","service"],"review_id":13021380724}],"related_apps":[{"app_id":449945214,"app_view_url":"/ios/us/united-airlines/app/united-airlines/449945214/","country":"US","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/7c/57/43/7c5743e6-eb2e-7c56-b5af-e4725856050e/AppIcon-0-0-1x_U007epad-0-10-0-85-220.png/150x150bb.jpg","name":"United Airlines","os":"ios","price":{"currency":"USD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":449945217,"publisher_name":"United 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