{"game_intel_data":{},"featured_reviews":[{"content":"Extremely extremely worst app in the world for a courier job, they send you 7 kilometers 8 kilometers away in just 12 riyal, OH GOD , worst uneducated peoples, u don’t have mind? U don’t have any idea how much petrol will it take ? Then time? Then the distance to the hotel? I have done 700 orders , in one year, because i can’t able to do more than 7 orders in one day, after 6 to 7 orders, my application stop working every single day, how i will complete the rent of my car? The money for the petrol? The application work properly only 2 days in a week .how we will get profit? They take 3 riyals from every single order, and earning in millions everyday but we are courier, just completing the petrol and rent of a car in the hope of profit everyday \nReported this issue 100 times, but no response, everytime same thing, delete and install again which i have done 1000 times \nAnd the most most worst thing, i can’t pick the nearby order, always show me the orders which is 5 to 7 kilometers away from my location and than 4 to 6 kilometers from the hotel, total of 13 kilometers in 12 riyal, oh GOD , give them some mind to think, what they are doing.\nAnt the last and most hated thing, the customer will send you 5 kilometers away and than if he didn’t get the thing or change the mind, he/she directly wants to cancel to order, now who will pay for the petrol? No one. This happened 100 times and everytime mrsool response is , we are sorry.😡😡😡😡😡😡😡😡😡\nAnd one more thing, they only show the orders which is 10 to15 minutes old, and 5 to 10 kilometers away which no one is taking, they don’t show any new order, if u luckily get one new order in your menu, than you will get one msg, ( this order is already taken) 😡😡😡😡😡its been only few seconds that order is appeared and they say already taken, and we can all the expired orders like expire food.\nReported them with proof 100 times but no action\nWorst worst worst application as a courier.","version":"4.1.25","date":"2019-11-17T00:00:00Z","rating":5,"app_id":1040038773,"username":"its mo mo","title":"Worst app","country":"SA","tags":["localization","monetization"],"review_id":5159796838},{"content":"Marsool has deteriorated dramatically. What was once one of the best delivery platforms in KSA has now become one of the most unreliable and frustrating services I have dealt with.\n\nFor the past two months, I have been subjected to repeated failure, wasted time, and complete disregard for customer respect. I place grocery orders worth SAR 1,000+ and consistently receive only 10–30% of the items. This has happened in my last 4–5 consecutive orders. After long delays and back-and-forth follow-ups, they simply refund the missing items to the wallet — forcing me into the same failed cycle again.\n\nThis is not a mistake; this is a pattern.\n\nWhat makes it worse is the customer service experience. Agents keep you waiting for extended periods, yet if the customer is 2–3 minutes late in replying, they close the conversation without resolution. The message is clear: your time has no value to them.\n\nThere is no accountability, no meaningful compensation for the repeated inconvenience, and no visible supplier compliance control. Just empty processes and recycled apologies.\n\nMeanwhile, newer competitors in the market are setting higher standards in reliability, communication, and customer care — proving that this level of service failure is not normal; it is mismanagement.\n\nTwo months of repeated disappointment, embarrassment, and operational failure is more than enough. Customers deserve better than this.","version":"23.1","date":"2026-02-20T00:00:00Z","rating":1,"app_id":1040038773,"username":"A.S.R78","title":"Customers Disrespect and Incredible  Delivery Businesses","country":"SA","tags":["customer_support","service","pricing","integration_with_other_services"],"review_id":13769714230},{"content":"مع الاسف ‏ل ‏أعتقد ‏أن سياسات التطبيق ‏تنص على الزام السائق بعدم اخذ اكثر من طلب في نفس الوقت ‏مما يؤدي إلى تأخر السائقين في توصيل الطلبات او انشغالهم بتوصيل طلبات واستقبال طلبات أخرى في نفس الرحلة المخصصة لي طلب العميل إضافة إلى ذلك انتقال ثقافة السائقين لا يحددها معايير وبالتالي نوعية السائقين المتقين لأداء العمل تختلف و تتفاوت ثقافتهم\nومستويات فهمهم مما يشكل صعوبة في التواصل معهم \n\n‏إضافة إلى ذلك فإن القائمين على التطبيق يقومون باستبعاد طلبات العملاء الذين يشكلون عنصر انتقاد إيجابي للحصول على أفضل خدمة ممكنة وذلك من خلال تعطيل طلبات هؤلاء العملاء في البرنامج وتعليقها وعدم قبول السائقين لها.\n\nUnfortunately, I believe that the application policies stipulate that the driver is obligated not to take more than one order at the same time, which leads to drivers delaying in delivering orders or being busy with delivering orders and receiving other requests on the same trip assigned to me.  Drivers' culture is not determined by standards, and therefore the quality of pious drivers to perform work varies, and their culture varies And their levels of understanding, which makes it difficult to communicate with them. \n\nIn addition, those in charge of the application exclude the requests of customers who constitute a positive criticism element to obtain the best possible service, by disabling and suspending the requests of these customers in the program and not accepting them by drivers.","version":"6.0","date":"2022-05-07T00:00:00Z","rating":5,"app_id":1040038773,"username":"meshal alaseeri","title":"من افشل البرامج للتوصيل","country":"SA","tags":["accessibility","game_progression","performance_and_bugs"],"review_id":8646010673}],"related_apps":[{"app_id":596011949,"app_view_url":"/ios/sa/hungerstation-llc/app/hnqrstyshn-twsyl-mt-m-wmqdy/596011949/","country":"SA","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/38/0e/95/380e95ce-4eca-8411-dee1-964e72af64ee/AppIcon-0-0-1x_U007epad-0-1-0-0-85-220.png/150x150bb.jpg","name":"هنقرستيشن - توصيل مطاعم ومقاضي","os":"ios","price":{"currency":"SAR","value":0,"string_value":"ر.س0.00","subunit_to_unit":100},"publisher_id":596011952,"publisher_name":"HungerStation 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شي لأي أحد.<br>تجربة طلب آلية جديدة.<br>يوصل من أكثر من مكان بنفس الطلب.<br>كل المتاجر والمطاعم موجودة.<br>لو نسيت تطلب شي تقدر تضيف على الطلب.<br>عروض مستمرة.<br>وسائل دفع متعددة.<br>محادثة مباشرة ومستمرة مع المندوب.<br><br>ولو كنت حاب تكسب دخل اضافي، انضم لعائلة مرسول.","app_summary":"'MRSOOL | مرسول', published by a Saudi Arabia-based company. The app was last updated on 09 June 2026. Released in Saudi Arabia on 23 September 2015 and globally on 23 September 2015. 'MRSOOL | مرسول' belongs to the 'Food & Drink' category maintaining a content rating of '⁧٤+‬'. In Saudi Arabia, 'MRSOOL | مرسول' ranked 7th on the 'Top Free iPhone Apps' chart in the 'Food & Drink' category. Last month's estimates were 80k downloads. The app is available in Saudi Arabia, Egypt, and US but not being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"Unique delivery experience","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"AR","support_url":"http://www.mrsool.co","top_countries":["SA","EG","US"],"valid_countries":["AE","AO","AR","AT","AU","AZ","BE","BF","BG","BH","BJ","BO","BR","BY","CA","CG","CH","CI","CL","CM","CN","CO","CR","CY","CZ","DE","DK","DO","DZ","EC","EE","EG","ES","FI","FR","GB","GE","GH","GR","GT","HK","HR","HU","ID","IE","IL","IN","IQ","IT","JO","JP","KE","KH","KR","KW","KZ","LA","LB","LK","LT","LU","LV","LY","MA","ML","MM","MO","MT","MX","MY","MZ","NG","NI","NL","NO","NZ","OM","PA","PE","PH","PK","PL","PT","PY","QA","RO","RS","RU","SA","SE","SG","SI","SK","SN","SV","TH","TN","TR","TW","TZ","UA","UG","US","UY","UZ","VE","VN","YE","ZA","ZM","ZW"],"available_countries":["SA","US","AU","CA","CN","FR","DE","GB","IT","JP","KR","RU","DZ","AO","AR","AT","AZ","BB","BY","BE","BM","BR","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","IL","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PE","PH","PL","PT","QA","RO","SG","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","UA","AE","UY","UZ","VE","VN","BO","EE","LV","NI","PY","KH","AF","GE","IQ","LY","MA","MZ","MM","YE","BH","CY","MT","RS","BJ","BF","CM","CG","CI","JO","LA","ML","SN","TZ","UG","ZM","ZW"],"pre_order_countries":[],"website_url":"http://www.mrsool.co","app_id":1040038773,"app_view_url":"/ios/sa/mrsool/app/mrsool-mrswl/1040038773/","country":"SA","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/b7/88/20/b788209d-fbff-c19b-7d3a-ba0449f7578b/MrsoolAppDefaultIcon-0-0-1x_U007ephone-0-1-0-sRGB-0-85-220.png/150x150bb.jpg","name":"MRSOOL | مرسول","os":"ios","price":{"currency":"SAR","value":0,"string_value":"ر.س0.00","subunit_to_unit":100},"publisher_id":635653022,"publisher_name":"MRSOOL","publisher_profile_url":"/publisher/ios/635653022","rating":4.568343065890149,"rating_breakdown":[151294,32575,75223,139691,1901743],"rating_count":2300526,"country_release_date":1442966400000,"current_version":"24.6.1","file_size":259575808,"first_released_in":["SA","US","AU","CA","CN","FR","DE","GB","IT","JP","KR","RU","DZ","AO","AR","AT","AZ","BB","BY","BE","BM","BR","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","IL","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PE","PH","PL","PT","QA","RO","SG","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","UA","AE","UY","UZ","VE","VN","BO","EE","LV","NI","PY","KH","MZ","YE","BH","CY","MT","BJ","BF","CG","JO","LA","ML","SN","TZ","UG","ZW"],"minimum_os_version":"15.1","publisher_country":"Saudi Arabia","recent_release_date":1780963200000,"release_date":1443036971000,"release_status":"WORLDWIDE_RELEASE","supported_languages":["AR","EN"],"worldwide_release_date":1442966400000,"store_removal_date":null,"cohort_id":"cohort_664c6abb262959cf10c8064d","worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":80000},"category_rankings":{"app_id":1040038773,"country":"SA","ipad":{"top_free":null,"top_grossing":null,"top_paid":null},"iphone":{"top_free":{"all_categories":117,"primary_categories":[{"6023":9}],"sub_categories":[]},"top_grossing":null,"top_paid":null}}}