{"game_intel_data":{},"featured_reviews":[{"content":"I always love Nykaa and I’m a platinum price member but this time I’m quite disappointed. Just a few days before the Nykaa Hot Pink Sale I added a lot of products in the pink box as well. Anticipating for the good sale, while I got messages that prive members can get 24 hours early access. But when I login I couldn’t find the pink box and when I click the bag/ cart to order the items , it didn’t open but crashed and showed that some unexpected error happened. So I thought might be because of the rush during sale , waited for few hours and checked again, this went on for several times, nothing much happened. Then I contacted the chat team but the issue was not resolved. I called customer support team , they told me to mail my issue, that I did but still no follow up as they have promised. Then after two days I called another customer support team again, he told me they have raised my case that too with a just a follow up mail cause I explained so much. They haven’t solved the problem still , what’s the point of the whole sale thing going on when I can even place my order. The customer support team is very quick to request a good rating for them instead. Hoping they would solve it the issue with all their promises, I gave good response not wanting to make any hardworking person miserable or have a bad day but after almost a week they can’t come up with a solution nor follow up, writing this just after checking my bag again. Uninstalled my Nykaa app, reinstalled again , login , cleared all the cache and cookies, did this steps multiple times but the issue still remains the same.","version":"4.5.1","date":"2024-07-23T00:00:00Z","rating":2,"app_id":1022363908,"username":"beathog","title":"Bag crashed, support team couldn’t help after sending mails and calls.","country":"IN","tags":["performance_and_bugs","service","accessibility","login"],"review_id":11524297277},{"content":"So I had ordered a huda beauty omelet which came broken and since then I have been requesting a return it has been 13-14 days. The customer care cuts phone while you are taking and expressing your problems and they themselves don’t know their policy as I have been asked 3times for different types and kind of pictures required of the damaged product I complied to all of this and waited patiently every time I put up new photos for my return request to be accepted but in vain each time. 4th time I called they asked for another picture this time I asked why can’t you kiya asked for all the pictures at the same time they had no answer. Plus some of them don’t even asked for a picture juts said that my pictures were perfect and they’ll look into the matter, all in vain. Finally today they put my request for the 4th time after asking for a few more pictures assuring me that I should trust them and the rerun would be initiated. All I can do is hope. When I asked to be compensated for this waste of my time 4-5hrs (that long it took, as people were cutting my call and then I had to explain my situation all over agin) they blunted rejected. Time is money and I feel I should be given something for this as it is professional misconduct and wastage my time, espically on a thing which they are not sure about (referring to the pictures as they don’t know what they need to approve a return) \n\nPlease don’t use the app and I would request you instead go to a store check the product test it on your skin before buying it.","version":"3.7.5","date":"2022-07-16T00:00:00Z","rating":1,"app_id":1022363908,"username":"kjjsrn","title":"Worst customer service","country":"IN","tags":["performance_and_bugs","feature_requests","monetization"],"review_id":8880646657},{"content":"I am beyond frustrated with Nykaa. It has been 15 long days since I placed my order and till now there has been absolutely no delivery. I called their customer care not once, not twice, but FIVE times, and every time they gave me only empty assurances with zero action. Their so-called delivery agent did not even make a single call before marking my order as undelivered. This is pure carelessness and highly unprofessional behavior. What kind of trusted brand treats its customers like this? My time has been wasted for more than two weeks, my order never arrived, and their support team is completely useless — all they do is copy-paste responses without actually solving the issue. This is not just bad service, it’s the worst customer experience ever. Nykaa has proven to be irresponsible, unreliable, and absolutely careless towards its customers. If a company cannot deliver an order in 15 days and cannot provide real help even after 5 calls, then it does not deserve the trust of its customers. I regret ever ordering from Nykaa and I strongly warn others — don’t waste your money and time here. They have no respect for their customers and no sense of responsibility. Truly the worst experience I have ever had with an online shopping platform. And the funniest part – every time I complain, Nykaa replies with the same scripted line: “We will help you”. But the truth is, they never actually do anything. Only false promises, no real solution.","version":"4.8.6","date":"2025-08-29T00:00:00Z","rating":1,"app_id":1022363908,"username":"Tanuu06","title":"The Worst Online Shopping Experience with Nykaa – Never Ordering Again!","country":"IN","tags":["service","customer_support","performance_and_bugs"],"review_id":13072885273}],"related_apps":[{"app_id":6476902707,"app_view_url":"/ios/in/envogue-styles-global-llp/app/savana-uk-fashion/6476902707/","country":"IN","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/b0/9b/30/b09b305a-00cc-17c7-6cc9-711d2edefab1/Assets_savana-0-0-1x_U007ephone-0-1-0-85-220.png/150x150bb.jpg","name":"Savana - UK Fashion","os":"ios","price":{"currency":"INR","value":0,"string_value":"₹0.00","subunit_to_unit":100},"publisher_id":1766904981,"publisher_name":"ENVOGUE STYLES GLOBAL LLP","publisher_profile_url":"/publisher/ios/1766904981","rating":4.691482493770401,"rating_breakdown":[3577,1683,5640,20497,134344],"rating_count":165741},{"app_id":1619767136,"app_view_url":"/ios/in/reliance-retail-private-limited/app/tira-online-beauty-shopping/1619767136/","country":"IN","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/62/8b/d2/628bd2af-5c94-1e4f-2c8c-0ee5ca374341/FyndAppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/150x150bb.jpg","name":"Tira: Online Beauty Shopping","os":"ios","price":{"currency":"INR","value":0,"string_value":"₹0.00","subunit_to_unit":100},"publisher_id":921382665,"publisher_name":"Reliance Retail Private Limited","publisher_profile_url":"/publisher/ios/921382665","rating":4.070386330989642,"rating_breakdown":[2178,317,435,1763,8534],"rating_count":13227},{"app_id":1466063983,"app_view_url":"/ios/in/envogue-styles-global-llp/app/urbanic-fashion-from-london/1466063983/","country":"IN","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/23/30/6f/23306f36-f103-d97e-cc45-6a6a2e23447e/Assets_brand-0-0-1x_U007emarketing-0-6-0-85-220.png/150x150bb.jpg","name":"Urbanic - Fashion from London","os":"ios","price":{"currency":"INR","value":0,"string_value":"₹0.00","subunit_to_unit":100},"publisher_id":1766904981,"publisher_name":"ENVOGUE STYLES GLOBAL LLP","publisher_profile_url":"/publisher/ios/1766904981","rating":4.645261834650686,"rating_breakdown":[1935,761,1821,6935,46619],"rating_count":58071},{"app_id":1078972948,"app_view_url":"/ios/in/manash-lifestyle-pvt-ltd/app/purplle-beauty-shopping-app/1078972948/","country":"IN","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/9b/ac/0a/9bac0ab5-21d0-d1af-f0ee-24feb59b75fa/AppIcon-0-0-1x_U007emarketing-0-9-0-sRGB-85-220.png/150x150bb.jpg","name":"Purplle - Beauty Shopping App","os":"ios","price":{"currency":"INR","value":0,"string_value":"₹0.00","subunit_to_unit":100},"publisher_id":1078972947,"publisher_name":"Manash Lifestyle pvt. ltd.","publisher_profile_url":"/publisher/ios/1078972947","rating":4.605907628730423,"rating_breakdown":[5153,3534,10622,31462,162174],"rating_count":212945},{"app_id":1536381692,"app_view_url":"/ios/in/binary-web-solutions-i-pvt-ltd/app/westside/1536381692/","country":"IN","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/9f/48/fd/9f48fdfc-86d8-b603-d490-a3917f158401/AppIcon-0-0-1x_U007emarketing-0-8-0-0-85-220.png/150x150bb.jpg","name":"Westside","os":"ios","price":{"currency":"INR","value":0,"string_value":"₹0.00","subunit_to_unit":100},"publisher_id":472349256,"publisher_name":"Binary Web Solutions (I) Pvt. 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Purchase from over 1 Lakh beauty products & 850+ brands. Buy products that are 100% genuine & reliable, sourced directly from the brands.
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Download India’s most loved makeup app & boost your online shopping experience with makeup tutorial videos, beauty tips for women, beauty advice from style divas.
Have any questions or issues related to Nykaa beauty app? Reach out to us at support@nykaa.com. Call us on 9222201010.","app_summary":"'Nykaa – Makeup/Beauty Shopping', published by a India-based company. The app was last updated on 27 March 2026. Released in India on 05 August 2015 and globally on 05 August 2015. 'Nykaa – Makeup/Beauty Shopping' belongs to the 'Shopping' category maintaining a content rating of '13+'. In India, 'Nykaa – Makeup/Beauty Shopping' ranked 13th on the 'Top Free iPhone Apps' chart in the 'Shopping' category. Last month's estimates were 200k downloads. The app is available in India, US, and Canada and being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","subtitle":"Shop Makeup, Skin & Cosmetics","promo_text":""},"has_in_app_purchases":false,"installs":null,"language":"EN","support_url":"https://www.nykaa.com/contact_us","top_countries":["IN","US","CA"],"valid_countries":["AE","AO","AR","AT","AU","AZ","BE","BF","BG","BH","BJ","BO","BY","CA","CG","CH","CI","CL","CM","CO","CR","CY","CZ","DE","DK","DO","DZ","EC","EE","EG","ES","FI","FR","GB","GE","GH","GR","GT","HK","HR","HU","ID","IE","IL","IN","IT","JO","JP","KE","KH","KW","LA","LB","LK","LT","LU","LV","LY","MA","ML","MM","MO","MT","MX","MY","MZ","NG","NI","NL","NO","NZ","OM","PA","PE","PH","PL","PT","PY","QA","RO","RS","SA","SE","SG","SI","SK","SN","SV","TH","TN","TW","TZ","UG","US","UY","UZ","VE","VN","YE","ZA","ZM","ZW"],"available_countries":["GB","US","AU","CA","CN","FR","DE","IT","JP","KR","RU","DZ","AO","AR","AT","AZ","BB","BY","BE","BM","BR","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","IL","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PE","PH","PL","PT","QA","RO","SA","SG","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","UA","AE","UY","UZ","VE","VN","BO","KH","EE","LV","NI","PY","AF","GE","IQ","LY","MA","MZ","MM","YE","BH","RS","BJ","BF","CM","CG","CI","JO","LA","ML","SN","TZ","UG","ZM","ZW","CY","MT"],"pre_order_countries":[],"website_url":null,"app_id":1022363908,"app_view_url":"/ios/in/fsn-e-commerce-ventures-private-limited/app/nykaa-makeup-beauty-shopping/1022363908/","country":"IN","icon_url":"https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/6b/44/43/6b444374-7bfe-29ab-ab55-eb4f1310ede9/AppIcon-0-0-1x_U007emarketing-0-6-0-85-220.png/150x150bb.jpg","name":"Nykaa – Makeup/Beauty Shopping","os":"ios","price":{"currency":"INR","value":0,"string_value":"₹0.00","subunit_to_unit":100},"publisher_id":1022363907,"publisher_name":"FSN E-COMMERCE VENTURES PRIVATE LIMITED","publisher_profile_url":"/publisher/ios/1022363907","rating":4.435330303133864,"rating_breakdown":[8187,3397,5226,29223,100272],"rating_count":146305,"country_release_date":1438732800000,"current_version":"5.0.8","file_size":177815552,"first_released_in":["GB","US","AU","CA","CN","FR","DE","IT","JP","KR","RU","DZ","AO","AR","AT","AZ","BB","BY","BE","BM","BR","BG","CL","CO","CR","HR","CZ","DK","DO","EC","EG","SV","FI","GH","GR","GT","HK","HU","IN","ID","IE","IL","KZ","KE","KW","LB","LT","LU","MO","MG","MY","MX","NL","NZ","NG","NO","OM","PK","PA","PE","PH","PL","PT","QA","RO","SA","SG","SK","SI","ZA","ES","LK","SE","CH","TW","TH","TN","TR","UA","AE","UY","UZ","VE","VN","BO","KH","EE","LV","NI","PY","MZ","YE","BH","BJ","BF","CG","JO","LA","ML","SN","TZ","UG","ZW","CY","MT"],"minimum_os_version":"16.0","publisher_country":"India","recent_release_date":1774569600000,"release_date":1438786594000,"release_status":"REGIONAL_RELEASE","supported_languages":["EN"],"worldwide_release_date":1438732800000,"store_removal_date":null,"cohort_id":"cohort_660307ba57f5003eb8f07e38","worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":200000},"category_rankings":{"app_id":1022363908,"country":"IN","ipad":{"top_free":null,"top_grossing":null,"top_paid":null},"iphone":{"top_free":{"all_categories":87,"primary_categories":[{"6024":13}],"sub_categories":[]},"top_grossing":null,"top_paid":null}}}