{"game_intel_data":{},"featured_reviews":[{"content":"I can't tell if this is meant to work for the travel insurance side of things (I thought it would be more reliable to have an app while travelling than using the website), but I couldn't even get past the sign in screen (even though I definitely have an account and policy, and all my info was copy pasted direct from the website). Assuming this is only for people who have full insurance, but that's not clear at all. Pretty much immediately uninstalling.","version":"4.3.0","date":"2026-02-16T00:00:00Z","rating":1,"app_id":"nz.co.southerncross.MySouthernCross","username":"Meike Williams","title":"","country":"US","tags":["login","service"],"review_id":"793adad2-3c31-4d67-b7a5-bb1f33638e83"},{"content":"I've got travel insurance and I wanted to install the app for easy access. All my details, the details are signed up with are exactly correct, the name, policy number and d.o.b..However, cant sign in. There is a another person with the sane problem so I know is your faulty app. Never really liked your arrogant staff anyway.","version":"4.3.2","date":"2026-03-29T00:00:00Z","rating":1,"app_id":"nz.co.southerncross.MySouthernCross","username":"Rachael H.","title":"","country":"US","tags":["login","customer_support"],"review_id":"242d0860-7d67-444f-9163-b021d8317268"},{"content":"add constantly crashes when I go to claims and then click on the claim I want to view information about I didn't get a pop-up saying this app has a bug in the developer needs to fix it although I doubt it will ever get fixed because I've reported bugs in the past and no one's ever bothered to contact me or do anything about them the app is a great idea but poorly executed","version":"4.3.1","date":"2026-03-23T00:00:00Z","rating":1,"app_id":"nz.co.southerncross.MySouthernCross","username":"Tim 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You can also get access to online GP consults with CareHQ. <br><br>App features:  <br>•\tManage your health insurance policy on the go  <br>•\tCheck your benefits balances and see your cover  <br>•\tMake claims* and request prior approval** for upcoming treatment  <br>•\tView your policy documents and communications<br>•\tAccess online GP consultations through CareHQ, 7am-7am, 7 days a week <br>•\tUpdate your contact details  <br>•\tCheck what you pay for your cover*<br>•\tView and redeem member offers. <br><br>*Policyholders only  <br>** Prior approvals not available for members on the HealthEssentials plan.  <br><br>To use the My Southern Cross app you need to be a Southern Cross Health Insurance member and be registered for My Southern Cross. By claiming through the app you agree to receive communications online in My Southern Cross.  <br> <br>By installing the My Southern Cross app, you confirm to have read, understood and agreed to our Mobile App Terms of Use https://www.southerncross.co.nz/society/mobile-app-terms-of-use and our Privacy Statement https://www.southerncross.co.nz/society/mobile-app-privacy-statement. In particular, you agree and understand that your eligibility for any benefits you view and claims you make using the app are subject to your current policy terms and conditions. ","app_summary":"'My Southern Cross', published by a New Zealand-based company. The app was last updated on 10 May 2026. Released in US on 30 January 2014 and globally on 02 September 2018. 'My Southern Cross' belongs to the 'Health & Fitness' category maintaining a content rating of 'Everyone'. Last month's estimates were < 5k downloads. The app is available in New Zealand but not being advertised actively. 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