{"game_intel_data":{},"featured_reviews":[{"content":"the app charged my card, and then glitches out without processing my order. so my account was charged, but the app still shows my order as waiting for checkout. support was absolutely no help, saying that I have to wait 3-5 business days for the charge to reverse, even though the money came out immediately. having bad customer service on top of an app that glitches, and food that's mid-grade at best is a deal breaker. once I use up my ensuing rewards points, I'm deleting this app and my account.","version":"6.1.0","date":"2026-04-11T00:00:00Z","rating":1,"app_id":"com.yum.pizzahut","username":"David Crossfield","title":"","country":"US","tags":["payment","performance_and_bugs","customer_support","service"],"review_id":"940fcd06-c8b2-4249-9f6a-7fc10eac7fe2"},{"content":"UPDATE: You can't even add symbols to delivery directions, and the character limit is so small it's worthless. Why? It's almost funny. There is no ability to add a gate code to get into a gated area. The app crashes. It won't let me redeem points. I have to continuously back out of the app and close it, then open it again so that my inputs will be accepted. I get error messages telling me something went wrong and to try again later every few seconds. Updated: still accurate. No fixes. Horrible.","version":"5.33.3","date":"2024-09-06T00:00:00Z","rating":1,"app_id":"com.yum.pizzahut","username":"Pandidolod","title":"","country":"US","tags":["performance_and_bugs","updates_and_maintenance"],"review_id":"4a8cdaf4-4a05-4ada-9a1c-5e879b3f104c"},{"content":"App is typically user friendly and straightforward. Biggest problem is that this app doesn't function half the time I am trying to use it, whether a full crash or an error, and never offers a specific error type, only \"something went wrong, try again later\". The app also has significant difficulty processing orders when trying to redeem rewards. 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