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Uninstalled, reinstalled, changed passwords, restarted the mobile...and days later it still says \"can't display you account try again in a few minutes\". And everything tech support suggested doesn't work. The app is useless...but Telstra always takes the time to tell me how much they appreciate me.","version":"109.0.295.75514","date":"2025-03-07T00:00:00Z","rating":1,"app_id":"com.telstra.mobile.android.mytelstra","username":"Jim Kuhns","title":"","country":"US","tags":["performance_and_bugs","login"],"review_id":"735858f5-b658-40a7-9b43-aecfcc11e0e6"},{"content":"Purchased a roaming pack from the app that doesn't work. Starting a chat to get help doesn't work (even on wifi that otherwise works). Leaving a message to get help - guess what - it doesn't work. Have to keep signing in over and over again and half the time it even that doesn't work. This app has been problematic for a year, if not multiple years. 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Making a payment? Getting help? <br><br>It’s quicker in the app.<br><br>Get in touch <br>       •    Just send us a message and you’ll be notified when we reply. <br><br>Manage your account <br>      •    Update personal details, track payments, manage your services and more.<br><br>Recharge your service <br>      •    Track your usage, turn on auto recharge, and get in control of your plan.<br><br>Check your internet speed <br>      •    Monitor outages, restart your modem and check your internet speed.<br><br>Telstra Plus   <br>     •    Access exclusive offers and get rewarded just by making your payments on time.<br><br>Shop the latest  <br>     •    From devices to accessories, shop the latest tech at your fingertips.<br><br>Troubleshooting that actually works<br>     •   With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.<br><br>Security Features<br>    •    McAfee-powered security detects and protects against threats, uses ‘Manage All Files’ permission for device scanning, and may request VPN permission for Safe Browsing (permissions are solely for security, not core app functions).","app_summary":"'My Telstra', published by a Australia-based company. The app was last updated on 29 June 2026. Released in Australia on 16 July 2012 and globally on 16 July 2012. 'My Telstra' belongs to the 'Tools' category maintaining a content rating of 'Rated for 3+'. In Australia, 'My Telstra' ranked 15th on the 'Top Free' chart in the 'Tools' category. Last month's estimates were 20k downloads. The app is available in Australia, New Zealand, and Singapore but not being advertised actively. Sign up / Sign in to learn more about the time spent, session durations, usage & engagement (DAU, WAU, MAU), retention, churn, marketshare, growth trends, and other market statistics.","short_description":"Manage your Telstra services, get help and so much more with the My Telstra app"},"has_in_app_purchases":false,"installs":"10M - 50M","language":"EN","support_url":"https://www.telstra.com.au","top_countries":["AU","NZ","SG"],"valid_countries":["AE","AO","AR","AU","AZ","BD","BF","BH","BJ","BO","BR","BY","CA","CG","CH","CI","CL","CM","CN","CO","CR","DO","DZ","EC","EG","GE","GH","GT","HK","ID","IL","IN","IQ","JO","JP","KE","KH","KR","KW","KZ","LA","LB","LK","LY","MA","ML","MM","MO","MX","MY","MZ","NG","NI","NO","NZ","OM","PA","PE","PH","PK","PY","QA","RS","RU","SA","SG","SN","SV","TH","TN","TR","TW","TZ","UA","UG","US","UY","UZ","VE","VN","YE","ZA","ZM","ZW"],"available_countries":["US","AU","CA","FR","DE","GB","IT","JP","KR","RU","AR","BE","BR","DK","GR","HK","IN","ID","IL","MX","MY","NL","NO","PH","PL","SA","SG","ES","SE","CH","TW","TR","AE","CN","CZ","FI","HU","RO","TH","VN","BB","VE","RS","PA","MZ","HR","LV","BG","LU","GE","UA","ZA","KE","EG","NZ","IQ","NG","IE","PE","CL","MO","SV","MM","AT","BY","KW","CY","NI","LK","BO","LY","DZ","PY","UY","DO","YE","LB","OM","PT","KH","SK","CO","MG","GH","AZ","PK","MT","LT","BM","AF","KZ","EE","QA","MA","GT","CR","EC","SI","UZ","TN","AO","BH","BD","BJ","BF","CM","CG","CI","JO","LA","ML","SN","TZ","UG","ZM","ZW"],"pre_order_countries":[],"website_url":"https://www.telstra.com.au","app_id":"com.telstra.mobile.android.mytelstra","app_view_url":"/android/au/telstra-limited/app/my-telstra/com.telstra.mobile.android.mytelstra/","country":"AU","icon_url":"https://play-lh.googleusercontent.com/FD3rItUDJBA_2aQUQaWJxXuyc1wI9xDNdodmn5-y0e_WYfwU1YHfl7TVHSFOxbo_onWkMvPzhzgW7VDBAtjRSA=s150","name":"My Telstra","os":"android","price":{"currency":"AUD","value":0,"string_value":"$0.00","subunit_to_unit":100},"publisher_id":"Telstra+Limited","publisher_name":"Telstra Limited","publisher_profile_url":"/publisher/android/Telstra+Limited","rating":4.201916724375353,"rating_breakdown":[14364,3809,7731,15919,83808],"rating_count":125631,"country_release_date":1342396800000,"current_version":"126.1.358.83000","file_size":"Varies with device","first_released_in":["US","AU","CA","FR","DE","GB","IT","JP","KR","RU","AR","BE","BR","DK","GR","HK","IN","ID","IL","MX","MY","NL","NO","PH","PL","SG","ES","SE","CH","TW","TR","AE","CN","CZ","FI","HU","RO","TH","VN","BB","VE","RS","PA","MZ","HR","LV","BG","LU","GE","UA","ZA","KE","EG","NZ","IQ","NG","IE","PE","CL","MO","SV","MM","AT","BY","KW","CY","NI","LK","BO","LY","DZ","PY","UY","DO","YE","LB","OM","PT","KH","SK","CO","MG","GH","AZ","PK","MT","LT","BM","AF","KZ","EE","QA","MA","GT","CR","EC","SI","UZ","TN","AO","BH","BD","LA","TZ","UG","ZM","ZW"],"minimum_os_version":"9","publisher_country":"Australia","recent_release_date":1782691200000,"release_date":1342396800000,"release_status":"REGIONAL_RELEASE","supported_languages":[],"worldwide_release_date":1342396800000,"store_removal_date":null,"cohort_id":"cohort_667146e815ebc3a3f0906309","worldwide_last_month_revenue":{"unit":"cent","type":"currency","currency":"USD","value":100000},"worldwide_last_month_downloads":{"unit":"unit","type":"integer","value":20000},"category_rankings":{"app_id":"com.telstra.mobile.android.mytelstra","country":"AU","android":{"top_free":{"all_categories":170,"primary_categories":[{"tools":17}],"sub_categories":[]},"top_grossing":null,"top_paid":null}}}