{"game_intel_data":{},"featured_reviews":[{"content":"Every single flight I've had over the last two years has been rescheduled or canceled which is caused a huge inconvenience. I have been a loyal customer and even had gold status at one point. i had to sit with them for over an hour and a half on the phone.The other day because they want to charge me a $99 change fee for a flight they rescheduled on me!!! i was lucky to get a credit for the flight after an hour and a half and tears. I'm so angry and disappointed with this airline right now.","version":"4.6.0","date":"2026-03-23T00:00:00Z","rating":1,"app_id":"com.spirit.customerapp","username":"Julie Hill","title":"","country":"US","tags":["customer_support","performance_and_bugs","pricing"],"review_id":"8f11ec8c-e24f-4038-b15d-ba6cbc35cbe9"},{"content":"\"Please wait\" is the only thing you'll see when trying to get your boarding pass. It's. Slow. As. F. It also gave a weird error when trying to check in with confusing verbiage, and the closest I can get to making sense of it was that I owed them money? I had to check in on the web site and then let it hit their servers for about 30 minutes for it to show my boarding passes on this app.","version":"1.0.1","date":"2018-12-27T00:00:00Z","rating":1,"app_id":"com.spirit.customerapp","username":"A Google user","title":"","country":"US","tags":["performance_and_bugs","accessibility"],"review_id":"4727b8d5-5876-4015-9e06-1ce4262de963"},{"content":"App crashes and needs to be reloaded every time the screen locks or you switch back to it from a different app. I have no issue with them as an airline - the prices are great. But their IT systems seem subpar. 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