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Other users have also complained about the same issue but only received a patronising response. I have been in tech for 20 years and I know how to use an app. Fix the bugs rather than gaslighting users.","version":"6.3.0","date":"2026-07-07T00:00:00Z","rating":1,"app_id":"com.nhs.online.nhsonline","username":"J F","title":"","country":"US","tags":["updates_and_maintenance","customer_support","performance_and_bugs"],"review_id":"5e394eb1-0783-44b2-a669-3b74901e4239"},{"content":"The changes have made the app lose all the information that was in the previous version and I can no longer access my records. I also can't see my appointments. It's gone from being just about ok to being utterly useless. Thanks for your response but what you say is not accurate and is patronising. 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