{"game_intel_data":{},"featured_reviews":[{"content":"A nice app does some things quite well unless you have an award flight. Then it will keep asking for skywards number but won't save it (one example of minor flaws). ---------------------- Above was my original rating. I keep discovering more and more problems, not just with the app but also with their computer system and customer service.","version":"8.2.3","date":"2019-12-22T00:00:00Z","rating":3,"app_id":"com.emirates.ek.android","username":"A Google user","title":"","country":"US","tags":["performance_and_bugs","service"],"review_id":"264f1d2e-7cac-4050-b016-ab126812b241"},{"content":"The customer service from Emirates is truly unmatched. Whether on the plane or over the phone, the support is exceptional. I had a medical emergency and needed to change my flight to an earlier date, and they helped reschedule it immediately. They were incredibly understanding and even asked me to call back if I found an earlier flight so they could try to move me sooner. I’ve never experienced this level of care from an airline before. Truly outstanding service.","version":"16.7.1","date":"2026-04-16T00:00:00Z","rating":5,"app_id":"com.emirates.ek.android","username":"Kala","title":"","country":"US","tags":["customer_support","service"],"review_id":"bdb102c3-fe3d-49ec-a624-030a09ee0afa"},{"content":"frustrating that it doesn't add my Skywards number automatically on adding a flight. Then when I try to do so, it tells me for data protection it is unable to do so. I have to find a PC which will allow me to do so. 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